Data Protection

Jt9's Privacy Policy — Your Data, Your Rights

The security of your personal information is our top priority. Learn how jt9 collects, uses, and protects your data.

Last updated: January 2026 Language: Bengali Read time: ~8 minutes

Your data is never sold to third parties.

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Our Privacy Commitment

Jt9 follows six core principles to protect user data

Your Data Is Never Sold

Your personal information is never sold to advertisers or third parties. Your data is used solely to improve the quality of services we provide to you.

SSL Encryption

All data transfers on the jt9 platform are secured with 256-bit SSL encryption. Your payment and login details are completely safe.

Your Controls

You can view, correct, or request deletion of your information at any time. You have full control over your data.

Limited Collection

Jt9 only collects information that is strictly necessary to provide our services. Collecting unnecessary data goes against our principles.

Cookie Transparency

We clearly disclose which cookies we use and why. You can disable non-essential cookies at any time.

Marketing Opt-Out

If you no longer wish to receive promotional emails or SMS, you can opt out at any time. We respect your preferences.

This Privacy Policy applies to all services on the jt9 platform. By using jt9, you are considered to have accepted this policy.

01 What Information We Collect

Jt9 collects certain personal information that is necessary to provide our services. We never ask for information we don't need. Below is a detailed breakdown of the types of data we collect.

Data Type Example Why It's Needed
Identity Information Full name, date of birth, nationality Account Verification
Contact Information Email, mobile number Security & Notifications
Identity Document NID, passport number KYC Verification
Financial Information Payment methods, transaction history Payment Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Usage Patterns Betting history, favorite games Service Improvement

02 How We Collect Information

Jt9 may collect information in several ways. In most cases you provide it directly, though some data is collected automatically.

  • Directly Provided: Via registration forms, KYC uploads, and support chat.
  • Automatically collected: Via cookies, log files, and session tracking.
  • From third parties: From payment gateways and identity verification services.
  • Public Sources: From public databases where necessary to prevent fraud.
We never actively collect your information without your consent. The details you provide at registration form the primary basis of our data.

03 Purpose of Data Use

Jt9 uses your information only for specific, legitimate purposes. Your data is never used for anything outside our Privacy Policy.

  • For account creation, verification, and management.
  • For processing deposits, withdrawals, and payments.
  • To prevent fraud and money laundering.
  • To meet legal and regulatory compliance requirements.
  • To improve our services and deliver a personalized experience.
  • To inform you of promotional offers and bonuses (with your consent only).
  • To provide responsible gaming support.
  • To provide customer service and support.

04 Data Sharing Policy

Jt9 never sells your personal information. However, in certain limited cases, we may need to share specific data with designated third parties.

Any third parties we share data with are bound by the same privacy obligations. We do not share your information with untrusted parties.

Who we may share your data with:

  • Payment Providers: To process transactions with bKash, Nagad, and Rocket.
  • KYC service providers: For identity verification purposes.
  • Law enforcement agencies: When required by legal order or investigation.
  • Auditors & Legal Counsel: For licensing and compliance purposes.
  • Technology Service Providers: For server and security services, under strict contractual agreements.

05 Cookies & Tracking Technologies

Jt9 uses cookies and similar technologies on its website and app to enhance your experience and maintain platform security.

  • Essential cookies: For login sessions and security — these cannot be disabled.
  • Functional cookies: To remember your language preferences and settings.
  • Analytics cookies: To understand how the site is used — you can opt out at any time.
  • Marketing cookies: To show you relevant offers — based on your consent.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

06 How We Protect Your Data

Jt9 follows industry-standard technologies and processes to keep your data secure. Our security infrastructure is regularly updated and tested.

  • TLS/SSL encryption is applied to all data transfers.
  • Stored data is secured with AES-256 encryption.
  • Regular security audits and penetration testing.
  • Two-factor authentication (2FA) is available.
  • Strict access controls — only authorized personnel can view your data.
  • In the event of a data breach, users will be notified within the stipulated timeframe.
No method of transmission over the internet is 100% secure. However, we take every precaution possible and respond swiftly to any incident.

07 Your Data Rights

You have certain important rights over your personal data. jt9 respects these rights and responds within a reasonable timeframe.

Right to Access

You can find out exactly what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request that your data be deleted in certain circumstances.

Right to Restrict Processing

You can object to your information being used for specific purposes.

Right to Portability

You can request your data in a machine-readable format.

Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time.

To exercise these rights Help Center Get in touch — we'll respond within 30 days.

08 Data Retention Period

Jt9 does not retain your data indefinitely. A defined retention period is set for each category of information.

  • Active account data: retained for as long as the account remains open.
  • Transaction records: retained for up to 5 years (legal obligation).
  • KYC documents: up to 7 years, as required by regulatory obligations.
  • Support conversations: retained for up to 2 years.
  • Marketing preferences: logs are kept for 1 year even after opting out.

Once the retention period expires, data is securely deleted or anonymized.

09 Protection of Minors

Jt9 strictly follows an 18+ policy. We do not knowingly collect any information from minors, and this is an integral part of our Privacy Policy.

  • Age verification is carried out at the time of registration.
  • Any account identified as belonging to a minor will be closed immediately.
  • Any data collected will be permanently deleted.
  • If a parent or guardian reports a minor's account, we will take immediate action.

10 Changes to This Privacy Policy

Jt9 may update this Privacy Policy when necessary. For significant changes, a notice will be posted on the website and sent to your registered email.

The date of any update will always be shown at the top of the page. Continued use of jt9 following a policy change constitutes acceptance of the updated terms.

Users will be notified at least 14 days before any significant changes, giving them time to make an informed decision.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please reach out to us. We take your privacy seriously and treat it with the utmost care.

  • Email: support@jt9.im
  • Live chat: available 24/7 via website and app
  • Help Center: jt9.im/help-center

Data requests will be responded to within 30 days of receipt. If a matter is complex and requires more time, you will be informed accordingly.

For more details, visit our FAQ page or Terms & Conditions here.

Your data is safe — get started with confidence

Jt9 is fully committed to your privacy. Join today and enjoy betting in a safe, secure environment.

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